Help & Support

While purchases are generally final, we understand that issues can arise. If you believe you are entitled to a refund, please contact us using the refund request button below. Include your account email, transaction ID, and receipt. We will review your request and respond within 24 hours.

Please provide: (1) Your account email address, (2) Transaction ID from your payment, (3) Receipt or proof of purchase. This helps us process your request quickly.

We review all refund requests within 24 hours. If approved, refunds typically take 3-5 business days to appear in your account, depending on your payment method.

No, credits never expire once purchased.

We accept credit cards, PayPal, Apple Pay, and cryptocurrency through our payment partners.

Account suspensions typically occur due to repeated violations of our content policy. If your account was suspended, please contact support to discuss the situation. We can review your case and potentially restore access if the suspension was in error or if you can demonstrate understanding of our guidelines.

Accounts are suspended for violating our Terms of Service, typically for: uploading images of real people (including celebrities), uploading images of minors, repeatedly uploading low-quality or inappropriate content, or attempting to create deepfakes. Review our guide for acceptable content.

Yes, you can appeal by contacting support. Include your account email and explain why you believe the suspension was incorrect. We review all appeals fairly and will restore access if the suspension was made in error.

Follow our content guidelines: only upload AI-generated images (no real photos), ensure all subjects appear to be adults, avoid celebrity likenesses, and use high-quality images. Check our guide page for detailed examples of acceptable content.

Images are rejected for safety and legal reasons. Common causes include: uploading real photos instead of AI-generated images, images that appear to show minors, celebrity likenesses, low image quality, or images that look like deepfakes. Our AI moderation system is designed to protect users and comply with laws.

Only AI-generated images are permitted. Images must show subjects that appear to be adults (18+), cannot resemble real people or celebrities, must be high quality and clear, and should be original AI creations (not modified real photos). See our guide for examples of acceptable images.

Even AI-generated images can be rejected if they appear to show minors, resemble real people, are low quality, or if our moderation system cannot clearly determine they are AI-generated. Try using different AI models or adjusting your prompts to create more obviously artificial-looking subjects.

Use clearly AI-generated images with good lighting and resolution, ensure subjects look obviously artificial/stylized, avoid realistic human features that might resemble real people, use fantasy or anime-style characters, and check our guide page for examples of successful uploads.

Getting started is easy! Navigate to the dashboard, click "Create Video", upload your AI-generated image, add a prompt describing the action you want, and generate your video.

We support JPG and PNG formats, with a maximum file size of 10MB. Images should be high quality and clearly AI-generated.

Video generation typically takes 3-5 minutes, depending on complexity and server load. You'll receive a notification when your video is ready.

SpicyGen specializes in erotic video generation with human subjects from your prompts.

Not yet. Only prompt-based scene guidance is supported for now.

Currently 5 seconds. Longer durations coming soon.

Not at this time. Video generation is visual-only.

Click "Forgot Password" on the login page and follow the email instructions.

Not yet — multi-user/team accounts are on our roadmap.

Go to Account Settings → Delete Account. This is irreversible and will delete all data.

Chrome, Firefox, Safari, and Edge. Please use the latest versions.

Retry with a valid image. If it persists, contact support.

Use clear, well-lit images with unobstructed faces. Avoid group photos or strange angles.